AI reply assistant for retail SMBs
Turning social interactions into booked customers - automatically.
Vivroz connects to your Instagram, Facebook, X, and email accounts, captures every inbound DM and comment in one place, enriches it with available context using AI, and drafts a personalized reply in seconds - so a solo owner or small staff can respond like a business with a full sales team, without hiring one.
Now onboarding a limited group of design partners across salons & spas, home services, restaurants, and boutique retail.
The problem
Retail businesses are losing customers in their own DMs.
Leads increasingly arrive via Instagram, Facebook, and X DMs and comments - not just phone calls or contact forms.
Customer context is fragmented across every one of those channels, with nothing tying it together.
Most owners have no CRM built for this, no sales team, and no time - so replies end up manual, generic, and inconsistent.
The result: missed bookings - and today, no way to even measure how many.
The Vivroz difference
One connected inbox. Every reply personalized automatically.
Vivroz connects to a retail business's social accounts & email, captures every inbound lead in one place, enriches it with available context using AI, and drafts a personalized reply in seconds.
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1
Connect
Link Instagram, Facebook, Email, and X business accounts in minutes.
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2
Capture
Every DM and comment lands in one unified inbox - nothing missed across channels.
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3
Enrich
Vivroz pulls together available context on the lead: prior history, preferences, what they're asking about.
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4
Personalize
AI drafts a personalized reply automatically, referencing that context instead of a generic template.
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5
Respond
Staff reviews and sends in seconds; automatic sending is a configurable option later.
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6
Convert
With personalized, timely messages sent at scale, the business stands a much better chance of getting the customer's booking.
"A solo owner or small staff can now respond like a business with a full sales team - without hiring one."
Who it's for
Built for appointment-driven, DM-heavy businesses.
Vivroz starts with a focused beachhead: high-DM-volume, appointment-driven retail verticals where a fast, personal reply is the difference between a booking and a missed lead.
Salons & Spas
Appointment-driven, repeat customers who expect to be remembered.
Home Services
Lead- and quote-driven work, where every inbound message carries high customer value.
Restaurants
High inquiry volume around reservations, orders, and events.
Boutique & Specialty Retail
Social discovery and product questions that need a fast, informed reply.
Why Vivroz
Not another sales tool. Not another chatbot builder.
Whitespace: among the competitors we've reviewed to date, we haven't found one that combines lead enrichment with true personalization for social inbound leads at retail SMBs specifically.
Where we are today
Building in the open, with our first design partners.
Right now
Moving from validated problem to a live MVP - built hands-on, with help from AI tools and a small contractor team.
Design partner program
Onboarding an initial group of design partners across salons/spas, boutique retail, and home services to shape the product against real reply-to-booking data.
What we're validating
Response time, reply rate, booking conversion, incremental revenue, and willingness to pay - before we scale distribution.
About
Built by a founder who's lived this problem.
Mahendra Pahariya - Founder & CEO (IIT-BHU and IIM Calcutta alum). 23+ years spanning technology, sales, lead generation, and technical/product development, including AI-based development and enrichment.
Mahendra spent years building integrated systems for SMBs and saw firsthand how customer information gets trapped across disconnected tools. Vivroz is the productization of that problem: SMBs increasingly want AI to make sense of and act on the fragmented data already sitting in their existing systems - not a system to rip and replace.
Get involved
Request early access
We're onboarding a small number of design partners first. Tell us about your business and we'll be in touch.